MedioStream Support

neoRECORDER Troubleshooting

Installation & Uninstallation	Direct Cut Issues
Launching the Application	Video CD Issues
General Recording Issues	DVD Recording Issues
Data Recording Issues	HD Backup Issues
Audio Recording Issues	OS & Format Issues
Copying Issues	HighMAT Recording Issues
MP3 & Rip Function Issues	Miscellaneous

Installation & Uninstallation

1-1	I cannot click the [Next] button to input my serial number; it seems to be disabled. Or I cannot continue installing; the message "The serial number is wrong" appears after clicking [Next].
1-2	Can I install neoRECORDER and other Audio/Data Recording software applications on the same PC?
1-3	I cannot install the updater I downloaded from the MedioStream Website.
1-4	I want to install neoRECORDER 7, but I have neoRECORDER/neoRECORDER 5 installed. Do I need to uninstall neoRECORDER or neoRECORDER 5?
1-5	[Windows 2000 & XP] When I try to install neoRECORDER 7, I get a message telling me that I "need to log on using an Administrator account to install."
1-6	I cannot download the updater.
1-7	When downloading the updater, I have a choice to [Open] or [Save]. Is it safe to select [Open]?

Launching the Application

2-1	I get a message that there are no drives connected when I launch neoRECORDER
2-2	The message "The ASPI Manager has not been installed" appears when I launch neoRECORDER
2-3	[Windows XP] When I launch the application, the window's resolution automatically changes to fill the whole screen.
2-4	The message "The B.H.A CDR/CDRW control program running" appears when I try to launch neoRECORDER
2-5	[Windows 2000 & XP] I am using a computer with a VIA KT266, KT333, or KT400 chipset and I can't launch neoRECORDER 7. The system hangs.
2-6	The screen freezes neoRECORDER 7 is launched or it does not launch properly when a USB removable card reader is connected to the PC.
2-7	I get a message asking me to insert a disc into Drive X (drive letter) when I launch neoRECORDER 7.
2-8	[Windows 2000 & XP] I cannot launch neoRECORDER 7 on a computer with a nForce2 chipset motherboard. I get a blue error window.
2-9	When I launch neoRECORDER 7, I get a message that "a new device was added" and that I should restart Windows.
2-10	[Windows 98 SE & XP] The windows are not displayed properly, e.g. the buttons are black or the windows are broken.
2-11	[Windows 2000 & XP] When I try to launch the software, a blue screen appears for an instant, then Windows restarts automatically.
2-12	[Windows 2000 & XP] I cannot launch neoRECORDER 7 on a computer with an ATA extension board. I get a blue error screen.
2-13	[Windows 2000 & XP] When I try to launch neoRECORDER 7, the computer freezes and I get a blue screen with an error message that says something is wrong with the "mmc_2k.sys" file.
2-14	[Windows 2000 & XP] When I try to launch neoRECORDER 7, the computer freezes and I get a blue screen with an error message that says something is wrong with the "dvd_2k.sys" file.

General Recording Issues

3-1	I cannot select the recording speed. The spec recording speed is not displayed for the DVD drive I have connected.
3-2	A SCSI/ATAPI error occurs during recording. (All errors except transfer speed errors.)
3-3	My recording is terminated or my PC hangs while recording.
3-4	neoRECORDER unexpectedly terminated and my hard disk has occupied space on it.
3-5	A message "Cannot control the CD-ROM drive" appears when recording.
3-6	Do I have to enable the [Copy Permission] option under the [Track Information] tab of the [Track Properties] window to copy data from a CD I created?
3-7	Can I save the disc directory of the files I added to neoRECORDER 7?
3-8	I cannot select [Simulate Only] or [Simulate then Record] on the Record Settings window.
3-9	I cannot record onto a disc that has data written on it using packet-writing software.
3-10	What is the difference between "Verification" and "Comparison"?
3-11	My computer freezes when I click the [Record] button.
3-12	When recording additional data onto a disc, I set it so that files with the same file names will be overwritten, but the old file did not get overwritten with the new file.
3-13	I recorded additional data onto an already recorded disc in TAO, but I cannot view the old data.
3-14	Can I open, change and save files that were recorded on a disc?
3-15	Can I create a bootable disc using a set of bootable Windows XP boot floppy disks?

Data Recording Issues

4-1	How do I record in ISO Level 2?
4-2	I cannot launch an autorun file from disc.
4-3	Is there any problem with copyright if I want to use the CD/DVD I created with the autorun function as a master to press other discs?
4-4	How can I create multiple CDs/DVDs with exactly the same content?
4-5	What characters can I use in the volume name?
4-6	Why is the total size of the added files and the actual disc display different?

Audio Recording Issues

5-1	I cannot record additional audio data (WAV) files.
5-2	When I try to add WMA files I get the message: "This audio file is copyrighted protected."
5-3	An audio CD I recorded in DAO contains gaps between the tracks.
5-4	Which drives support CD TEXT?
5-5	My CD player does not show CD Text.
5-6	I cannot edit or record CD Text, even though the drive supports CD Text.
5-7	The Windows standard CD Player does not show CD Text.
5-8	The drive will play the audio CD, but I can't hear anything.
5-9	I cannot play the audio CD I created with a CD-RW disc on a standard audio CD player.

Copying Issues

6-1	Can I back up DVDs, copy-controlled CDs or game CD-ROMs?
6-2	Can I backup a Mac CD-ROM or a hybrid CD-ROM?
6-3	Can I copy Super Audio CDs (SACD)?
6-4	Can I record the ISRC on a source CD-ROM when copying?
6-5	A message "This CD is protected by a next-generation copyright protector. Use the original CD." appears when I go to backup a disc.
6-6	How do I change the destination drive when copying a disc?

MP3 & Rip Function Issues

7-1	When playing back a MP3 CD on an MP3 player, the playback order is that of the disc, but what order are they recorded onto the CD?
7-2	I want to record a load of MP3 files onto one CD, but I can only fit about 10 files.
7-3	Is the Rip function in neoRECORDER 7 the same as the Rip function in neoRECORDER 5?
7-4	Do I need to have a recording drive connected to use the Rip function?
7-5	The program unexpectedly quits at the image file creation (extracting) stage of creating an audio CD using MP3 files. Or I get one of the following errors when creating an audio CD using MP3 files: "An unexpected error occurred while ripping the sample" or "An unexpected error occurred in the MP3 decoding engine."

Direct Cut Issues

8-1	The audio CD I created using the Direct Cut function will not play.
8-2	I get an error telling me that the "device to read auxiliary audio (is) not found" when I try to use the Direct Cut function.
8-3	I put a disc in the drive, but I get a message telling me that there is "no blank CD-R inserted".

Video CD Issues

9-1	I cannot play the Video CD I recorded on a standard Video CD/DVD player.

DVD Recording Issues

10-1	How do I create a DVD-Video?
10-2	The DVD-Video image is less than 4.7 GB in size, but I get an error message saying that there is not enough disc space.
10-3	I want to close a DVD+RW disc, so no additional data can be recorded onto it, but the [Close CD] option is gray.
10-4	I can only create a [VIDEO_TS] folder using authoring software. Can I create a DVD-Video without a [AUDIO_TS] folder?
10-5	I cannot view the DVD I recorded on a DVD-ROM drive.
10-6	Is there a limit to the file size of the data to be recorded onto a DVD?
10-7	My PC freezes when I record onto a DVD disc. The Task Manager says the program is not responding.
10-8	I get an error message, "An error occurred in converting the multiplexor" when creating a DVD-Video.
10-9	I have free space on my DVD-R/RW or DVD+R disc, but I cannot record additional data onto it.
10-10	Why is the disc capacity of a 4.7 GB DVD shown as 4.3 GB?
10-11	When I play a DVD-Video I created on a home DVD player, the screen is split vertically.
10-12	I get an error message saying that "the current track structure cannot be recorded onto a DVD (R/RW)."
10-13	I get an error message saying that "the current track structure cannot be recorded onto a DVD+RW/RAM."
10-14	I cannot play the DVD-Video disc I created with a DVD-RAM disc on my DVD player.
10-15	What does the "Emphasize the reading compatibility" option, which appears in the Option Properties when I connect a DVD+RW/R drive, mean?

HD Backup Issues

11-1	What methods can I use to back up my HD?
11-2	I cannot check the [Compression] box, as it is grayed out.
11-3	I cannot select the partition in HD Backup. (There is nothing to select. I can select the drive.)
11-4	The HD Backup function freezes when the partition selection window appears.
11-5	How do I create a bootable disk?
11-6	I launched the program on the restore floppy disk, but I get an error, "HIMEM Error: NO Extended Memory!"
11-7	I want to use the restore CD I create with the HD Backup function to set up multiple PCs.
11-8	I am using the HD Backup function to back up onto DVD, and I am asked to insert the next disc when only 3.99 GB of data has been backed up onto the current disc. Is it possible to record the DVD to capacity?
11-9	I cannot set the recording speed when backing up the hard drive onto DVD discs. What speed will the discs be recorded at when backing up onto a DVD disc?
11-10	Can I restore a backup to a hard drive that is larger than the original hard drive?
11-11	I don't have a floppy disk drive, so I can't create a bootable disk. How can I restore my HD backup?
11-12	After restoring the backup is complete, I get a message telling me that "Restored complete, press any key". I press any key, but nothing happens.

OS & Format Issues

12-1	My CD-RW drive firmware version is not the same as that listed in the Drive Restrictions PDF file on the neoRECORDER 7 installation CD. Does this matter?
12-2	Does neoRECORDER support "BURN-Proof" technology?
12-3	Does neoRECORDER support "JustLink" technology?
12-4	Does neoRECORDER support "JustSpeed" technology?
12-5	What is the Drive Detection function?
12-6	The Drive Detection function is not working.
12-7	I cannot access the record drive while neoRECORDER 7 is running.

HighMAT Recording Issues

13-1	What is HighMAT?
13-2	On what device can I play a HighMAT disc?

Miscellaneous

14-1	Can I create a CD Extra disc that includes CD Text?
14-2	Disc rescue fails and the message "this disc cannot be rescued" appears.
14-3	How do I recover data I accidentally erased from a CD-RW/DVD-RW/DVD+RW?
14-4	I cannot play an AutoPlay CD disc on my standard audio CD player.
14-5	I get an error when I select [Updater Information] in the [Help] menu.
14-6	[Windows 98] The ASPI Reset Tool does not work as in the explanation.
14-7	Can I use an image file created with neoRECORDER with other CD-writing software and vice versa?
14-8	How may I set a CueSheet?
14-9	Does neoRECORDER support 90-minute discs, CD-single sized discs or discs of various shapes?
14-10	[Windows Me] The ASPI Reset Tool does not work as in the explanation.
14-11	I cannot erase a CD-R/DVD-R/DVD+R disc.
14-12	[Windows 98] neoRECORDER 7 is not stable.
14-13	[Windows Me] neoRECORDER 7 is not stable.
14-14	[Windows 2000] neoRECORDER 7 is not stable.
14-15	[Windows 2000 & XP] The ASPI Reset Tool does not work as in the explanation.
14-16	[Windows XP] neoRECORDER 7 is not stable.