neoDVD6.0  Troubleshooting
   

  Installation Issues   Disc Writing Issues
  Video Capture Issues   DVD VR Related Issues
  Video Creation/Editing Issues    Miscellaneous Issues

 

          Installation Issues

1-1 Will my older versions of neoDVD continue to work if I don’t choose to upgrade to neoSTUDIO?
1-2 During the installation of neoSTUDIO from a CD I get an error 1608, how can I install neoSTUDIO?
1-3 My neoSTUDIO hangs when I try to launch any of the modules from the Taskbar. What can I do to resolve this problem?
1-4 I am unable to install neoDVD on my computer. What do I do?
1-5 I get an error message that says "CD Key is not valid" after I entered the product key that came with my neoDVD software.
1-6 I get an error message: "Error 1335 The cabinet file Data.cab required for this install is corrupt." during the installation of neoDVD.
1-7 I get an error message: "detectdx8.dll is missing" during the installation of neoDVD.
1-8 When I launch neoDVD, some buttons are missing from the user interface.
1-9 When I try to install the 4.1 software update a message pops up: "Unable to proceed with neoDVD upgrade installation. You do not have a correct version of neoDVD installed. Please make sure that you have neoDVD version 4.0 already installed on your PC before proceeding with the update installation".

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          Video Capture Issues

2-1 How much video can I burn onto a disc?
2-2 How much Hard Disk space do I need for digital video?
2-3 Can I use my Canopus, Matrox, or Pinnacle capture cards with neoSTUDIO?
2-4 Can I mix different video files such as DV, AVI, and MPEG to create a DVD?
2-5 The DVD-Video I created using neoDVD is out of sync between video and audio, what is the problem?
2-6 What file formats are supported in neoSTUDIO?
2-7 My mpeg2 of DVD-video plays back in fast forward mode or is dropping frames. How do I slow it down?
2-8 I do not get any sound when I create a MPEG or DVD-VIDEO from external device like VCR, what is wrong?
2-9 How can I check that my Digital Video (DV) device is properly connected to my computer?
2-10 How can I capture files with neoDVD and save them for later use?
2-11 When I am encoding MPEG-2 files neoDVD will sometimes freeze for long periods. Is this a crash?
2-12 When I try to control my DV camcorder, the Play, FF, RWD, Pause and Stop icons don't work properly. Why is this happening?
2-13 neoDVD is displaying the message "no capture device is available", even though my DV camcorder is connected.
2-14 Where is the video I captured to my hard disk drive using neoDVD?
2-15 neoDVD does not recognize my analog video capture card. Which cards are supported by neoDVD?
2-16 I see a green bar at the bottom of my video when I capture video using neoDVD.
2-17 The audio is out of sync when I capture.
2-18 Why do I get the message "There is no tape in the camcorder or you have reached the end of the tape" with the following connection: Analog->DV converter->PC?
2-19 What is the audio format when using neoCapture?
2-20 What quality does neoDVD+VR and neoDVD-VIDEO record in case of live capture to DVD disc ?

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          Video Creation/Editing Issues

3-1 What file formats should I use to get the best results when creating a DVD?
3-2 Can I mix different video files such as DV, AVI, and MPEG to create a DVD?
3-3 Can I export DVD files captured with neoSTUDIO? Can I edit these DVD files?
3-4 Can I convert my VHS tapes to DVDs or VCDs using neoSTUDIO?
3-5 The DVD-Video I created using neoDVD is out of sync between video and audio, what is the problem?
3-6 What file formats are supported in neoSTUDIO?
3-7 My neoSTUDIO does not recognize WMV file I tried to import.
3-8 My mpeg2 of DVD-video plays back in fast forward mode or is dropping frames. How do I slow it down?
3-9 How do I import files in neoDVD-Video or neoDVD+VR?
3-10 How do I enable 'moving menu'?
3-11 How do I set the DVD project so that the DVD will playback one clip to the next without jumping back to the main menu?
3-12 I want to create a new DVD on my Hard Drive without erasing an earlier DVD. How can I do this?
3-13 What kind of files can I import into neoDVD?
3-14 Why do I get the error that says: "neoDVD only accepts .avi, .mov, .mpg files" even though the file I am importing is an .avi (etc.) file?
3-15 Can I import widescreen (16:9) video file formats into neoDVD?
3-16 How do I import files in neoDVD?
3-17 Why isn't my video preview working?
3-18 Why can't I import a file that I made on one computer in a third party application and transfer it to another computer for burning with neoDVD?
3-19 Why is my audio out of sync when I import an MPEG-2 or MPEG-1 file from another application?
3-20 Why doesn't my VCD have audio?
3-21 When I use Dolby Digital Audio in neoDVD, the signal is distorted.
3-22 The audio is out of sync when I trim an MPEG-2 or VOB file.
3-23 Why do I get the message "File not recognized" when adding an AVI file to the project?
3-24 How do I set the DVD project so that the DVD will playback one clip to the next clip without jumping back to the main menu?
3-25 I keep getting an error message when importing files, what is the problem and what can I do to fix this?
3-26 Why is the Direct-to-Disc options always enable when appending a disc?
3-27 What is the minimum space requirement when using Direct-to-Disc recording?
3-28 Are MPEG-2 files always re-encoded?
3-29 What are the properties of MPEG-2 files that are not re-encoded?

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          Disc Writing Issues

4-1 How much video can I burn onto a disc?
4-2 How come a commercial DVD disc can store longer durations of video than a disc created with neoSTUDIO?
4-3 Can I copy videos and DVDs with my DVD recorder?
4-4 I keep crashing in the middle of encoding.
4-5 My drive is not recognized in neoSTUDIO, what can I do to use my drive on neoSTUDIO?
4-6 Why doesn't my recordable drive show up in the 'write to' section of neoDVD?
4-7 Why can't I encode the entire content of my tape in one session?
4-8 Why am I able to import my file but when I preview or burn it to disc the audio does not play?
4-9 Why does my file look 'OK' before I import it, but when I burn it with neoDVD it drops frames or is distorted?
4-10 Why does my DVD+RW (OEM device - Ricoh 5120) disc take such a long time to close, then my drive disappears from Windows?
4-11 My DVD burner is not detected by neoDVD.
4-12 My DVD+RW drive will not write to +R discs even though it is supposed to.
4-13 What format does neoDVD support recording Direct-to-Disc?

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          DVD VR Related Issues

5-1 How do I import files in neoDVD-Video or neoDVD+VR?
5-2 Why can't I open DVD-RW VR disc with neoDVD -VR?
5-3 Why can’t I modify the DVD-RAM created by neoDVD-VR on my set-top DVD-RAM/-RW -VR Recorder and vise versa?
5-4 Why can’t I play the DVD-RAM media that was recorded with neoDVD-VR on a DVD Player?
5-5 What is the difference between DVD-VR and DVD+VR?
5-6 What media can I use on neoDVD-VR?
5-7 Why can’t I remove a clip using neoDVD-VR on DVD-RAM disc that was created by stand-alone DVD-Recorder?
5-8 What is DVD+RW VR?
5-9 Will using DVD+RW VR format affect neoDVD's real-time recording capabilities?
5-10 Why does neoDVD seem to hang when I open a +VR disc and select disc clean up?
5-11 What is DVD-VR?
5-12 My neoDVD-VR shows 2 Panasonic Drive when I only have one, which one do I select?
5-13 What kind of checking does neoDVD-VR do when adding MPEG-2 file onto DVD-RAM or DVD-RW disc?

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          Miscellaneous Issues

6-1 Can I use my DVD or VCD video projects that I created with an earlier version of neoDVD, when I upgrade to neoSTUDIO?
6-2 Can I playback DVDs and CDs created by neoSTUDIO on my set-top box?
6-3 Why can’t I use the AVI file that I have in order to create a DVD?
6-4 Is widescreen supported in neoSTUDIO?
6-5 I can’t I play the DVD-Video disc I created with neoDVD on my set-top DVD player, what is wrong?
6-6 Why can’t I play the DVD-Video created on DVD-RAM disc?
6-7 My neoSTUDIO came bundled with my recorder but its missing Dolby Digital (AC3) support, why and how can I get this feature in my neoSTUDIO?
6-8 Why can’t I capture more than 2GB?
6-9 Is neoSTUDIO using VBR or CBR?
6-10 Does neoSTUDIO support Dual-Layer recording?
6-11 How can I optimize my computer for best results?
6-12 How do I update drivers?
6-13 How do I de-fragment a disc?
6-14 How can I enable DMA transfer for my disk drives?
6-15 How do I close all applications?
6-16 How can I check power supply settings?
6-17 How do I determine the version of DirectX that is running on my computer?
6-18 How do I install DirectX?
6-19 How do I determine and change the color on my computer?
6-20 How do I determine what type of graphic card is installed on my computer?
6-21 How do I determine the memory size of my graphic card?
6-22 How do I determine what version of Windows is installed on my computer?
6-23 How can I playback DVD files with my software player?
6-24 Why is the Menu not displayed when I playback a disc with a PC software player?
6-25 Why doesn't the VCD I made on my Hitachi DVD recorder have a menu?
6-26 What program can I use to playback VCD?

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