neoDVD6.0  Troubleshooting
   

          Disc Writing Issues

4-1

How much video can I burn onto a disc?

Taking advantage of neoSTUDIO's quality control settings, you can create your DVD or VCD based on the following:

Quality Settings GOOD BETTER BEST
DVD to DVD 3 HR – 21 MIN 2 HR – 19 MIN 1 HR – 17 MIN
DVD to DVD w/Dolby Digital 5 HR – 40 MIN 3 HR – 05 MIN 1 HR – 33 MIN
DVD to CD 31 MIN 22 MIN 12 MIN

*These are approximate durations. The estimated size duration is within the limit of +VR Constrained Variable Bit Rate (CVBR), that includes a 200MB variance.

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4-2

How come a commercial DVD disc can store longer durations of video than a disc created with neoSTUDIO?

Generally, commercial DVDs are made in a dual-layer format and hold up to 8.6GB on each side of the disc. This higher-capacity format, known as DVD-9, is not writable; and it has to be created in a commercial DVD manufacturing facility.
Commercial DVD movies are usually created with extremely sophisticated and complex authoring tools that allow the creator to specify how much compression is applied to each frame of video and audio material. These advanced techniques can squeeze even more video data onto a disc. In contrast, the MPEG encoder in neoSTUDIO uses pre-set compression parameters to ensure consistent balance between high-quality video and sound.

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4-3

Can I copy videos and DVDs with my DVD recorder?

You can copy any homemade videos, such as videos captured from camcorder but you can’t copy commercially made videos.

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4-4

I keep crashing in the middle of encoding.

Most of the cases where the application crashes, it is caused by a conflict or problem between drivers that are being used, please update the following key components that play a major role in multimedia processing.

Note: If you already have the latest version installed on the system, it is possible it could be corrupted that could cause the problem as well. Please re-install to make sure the proper and stable version is installed on the system.

  1. Basic System Cleanup
    • Scan Disc all available Hard Drives
    • Clean Temp Directory
    • Defrag the boot and source drive (For performance)
  2. Download and install latest drivers for the System:
    • Motherboard Chipset
    • Video Driver
    • Sound Card Driver
    • DVD Recorder Firmware
  3. Download and install latest drivers for the Operating System:
    • Microsoft Service packs and any updates for your Operating System.
    • Multimedia Drivers and Application including MS Media Player and DirectX
    • Re-install neoSTUDIO

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4-5

My drive is not recognized in neoSTUDIO, what can I do to use my drive on neoSTUDIO?

Please verify that your Operating System recognizes the drive, if the Operating System does not recognize the drive; please consult your Recorder Manufacture for further assistance. To verify if the Operating System recognizes the drive, open the Windows Explorer. If the drive is being recognized by the Operating System, check the following for neoSTUDIO to recognize the drive:

  • Make sure you have all the latest software updates for neoSTUDIO available at http://www.mediostream.com/support/updates.html
  • Please check your recorder’s manufacturer's website for firmware updates.
  • Remove all other multimedia-recording applications, especially packet writing applications such as DLA, DirectCD, and/or InCD.
  • Verify that the file px.dll found in the folder C:\WINDOWS\SYSTEM32 is version 358 or higher.
  • Update all system drivers including chipset, video driver, and sound driver to the latest versions.

If the problem still exists, please contact support@mediostream.com for further information.

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4-6

Why doesn't my recordable drive show up in the 'write to' section of neoDVD?

Please check the manufacturer's website for firmware updates for your Burner.

Verify that the device is installed correctly. To test this, remove all other DVD and CD-RW burners and set the device to "Master".

Remove all other burning applications, especially packet writing applications such as DLA and InCD.

Verify that the file px.dll found in the folder C:\WINDOWS\SYSTEM32 is version 358 or higher.

Update all system chipset drivers to latest versions.

You should also make sure you have all the latest software updates for neoDVD available at: http://www.mediostream.com/support/updates.html

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4-7

Why can't I encode the entire content of my tape in one session?

Make sure that you have enough harddisk space, especially if you are using a slower computer.

Make sure that the temporary working directory of neoDVD is set on the disk where you have the most available space. You can change the temporary working folder by clicking the option button on the front of the neoDVD user interface.

Disable the stand-by mode of your computer.

Verify that you are not running a trial/evaluation version of neoDVD. These versions have a time limitation per authoring session (refer to the "How To" section to determine what version of neoDVD is installed on your computer.)

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4-8

Why am I able to import my file but when I preview or burn it to disc the audio does not play?

The probable cause is that the audio codec used to make the file is not supported by neoDVD. For best results, try uncompressed audio.

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4-9

Why does my file look 'OK' before I import it, but when I burn it with neoDVD it drops frames or is distorted?

The best way to be sure that neoDVD will burn the file correctly is to test it with Windows Media Player. Almost all files that play well in Windows Media Player will play well when burned with neoDVD.

Also, issues related to playback can be addressed by enabling DMA on IDE, CD-R\RW, DVD-R\RW\RAM\+R\RW devices, defragging the system Hard Drives, and updating the graphic and motherboard chipset drivers.

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4-10

Why does my DVD+RW (OEM device - Ricoh 5120) disc take such a long time to close, then my drive disappears from Windows?

This happens in Windows XP Home with the Ricoh 5120 DVD+RW device, the HP DVDi100 and some similar models from other brands.

This is caused when the jumpers on the back of the burner designate the drive as a SLAVE device. Configure the device as MASTER and this problem disappears.

For information on how to configure jumpers, please see your device's User Manual.

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4-11

My DVD burner is not detected by neoDVD.

Make sure you have all the latest software updates for neoDVD available at http://www.mediostream.com/support/updates.html

Please check your manufacturer's website for firmware updates for your burner.

Verify that the device is installed correctly. To test this, remove all other DVD and CD-RW burners and set the device to "Master".

Remove all other burning applications, especially packet writing applications such as DLA and InCD.

Verify that the file px.dll found in the folder C:\WINDOWS\SYSTEM32 is version 358 or higher.

Update all system chipset drivers to latest versions.

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4-12

My DVD+RW drive will not write to +R discs even though it is supposed to.

Please check your manufacturer's website for firmware updates for your burner.

Verify that the device is installed correctly. To test this, remove all other DVD and CD-RW burners and set the device to "Master".

Remove all other burning applications, especially packet writing applications such as DLA and InCD.

Verify that the file px.dll found in the folder C:\WINDOWS\SYSTEM32 is version 358 or higher.

Update all system chipset drivers to latest versions.

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4-13

What format does neoDVD support recording Direct-to-Disc?

neoDVD support Direct-to-Disc on +R; +RW; -RW and –RAM disc.
Direct-to-Disc feature works on capturing as well as recording from files on hard drive to DVD Recordable Drive.

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