I get a message that there are no drives connected when I launch neoRECORDER

1. Does neoRECORDER support your drive?
   If neoRECORDER does not support your drive, you cannot use it.
2. Is the drive recognized in the Explorer or the device manager?
   If the Explorer or the Device Manager do not properly recognize the drive, you cannot use neoRECORDER. Check your drive connections and settings.
   
   If the drive is still not properly recognized by the Explorer or the Device Manager, contact the drive maker telling them that the drive is not being recognized by the Device Manager.
   
   If the Explorer and the Device Manager properly recognize the drive, the ASPI Manager is the cause of the problem. Check the ASPI Manager using one of the methods below: Windows 95/98/Me, Windows NT, Windows 2000, Windows XP.
3. Does the Search Host Adapter search the bus to which the drive is connected? (Windows 98/98SE/Me Users)
   neoRECORDER searches all the connected buses when it launches. If the bus is not searched, the drive will not be recognized. Hold the [Ctrl] key while launching neoRECORDER to display the Search Host Adapter window. Confirm that the bus to which the drive is connected is checked in this window.
4. Does the Search Host Adapter recognize the bus to which the drive is connected? (Windows 98/98SE/Me Users)
   Hold the [Ctrl] key while launching neoRECORDER to display the Search Host Adapter window. Confirm that the bus to which the drive is connected appears in the window. If the drive is not recognized here, you cannot use it with neoRECORDER. In this case, the ASPI Manager is the cause of the problem. Check the ASPI Manager using one of the methods below: Windows 95/98/Me, Windows NT, Windows 2000, Windows XP.
5. Disable Auto-Protect.
   We have found that if the Norton AntiVirus [Auto-Protect] option is enabled, the drive will not be recognized properly. Disable [Auto-Protect], then launch neoRECORDER. The same problem occurs when using Virus Buster.

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The message "The ASPI Manager has not been installed" appears when I launch neoRECORDER

• Check the ASPI Manager
  neoRECORDER uses the Windows ASPI Manager to recognize the drive. (Under Windows 98 and Me, neoRECORDER uses the B.H.A ASPI Manager.) Each time 3rd-party recording software or utilities are installed the ASPI Manager is overwritten. This may present problems that can usually be resolved by resetting the ASPI Manager to standard Windows condition (or to the B.H.A ASPI Manager under Windows 2000 and XP). Click on your system for further instructions: Windows 95/98/Me, Windows NT, Windows 2000, Windows XP.
• Is the drive connected? Is it switched on?
  This message will appear when there is the drive is not connected or switched on. If you confirmed the ASPI Manager in 1. above and the drive is still not recognized, check the drive connection and settings.

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[Windows XP] When I launch the application, the window's resolution automatically changes to fill the whole screen.

Check that [Run in 640 x 480 screen resolution] is disabled using the following procedure.

1. Right click on the application shortcut, then select [Properties] from the pop-up menu.
2. Select the [Compatibility] tab.
3. Disable [Run in 640 x 480 screen resolution] under [Display Settings].

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The message "The B.H.A CDR/CDRW control program running" appears when I try to launch neoRECORDER

Are you using neoCLIP?
When you have the MedioStream packet writing application, neoCLIP, installed on your PC, you cannot launch neoRECORDER if neoCLIP is running. neoCLIP will control the drive if you have a blank disc or a neoCLIP formatted disc inserted. Eject the disc and launch neoRECORDER, then reinsert the disc.

There may also be a problem with the ASPI Manager. Click on your system for further instructions on checking the ASPI Manager: Windows 95/98/Me, Windows NT, Windows 2000, Windows XP.

This message also appears when you re-launch neoRECORDER after it has crashed. (neoRECORDER is still controlling the system drive.) You can launch neoRECORDER without any problems after you restart Windows.

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[Windows 2000 & XP] I am using a computer with a VIA KT266, KT333, or KT400 chipset and I can't launch neoRECORDER 7. The system hangs.

The cause of this problem is the VIA IDE Miniport Driver.

neoRECORDER 7 scans the buses for drives when launching. If you have the VIA IDE Miniport Driver installed on your computer, all ATAPI drives, such as writable DVD, CD-RW and CD-ROM drives, are recognized as SCSI drives by Windows. This causes the computer to freeze or a blue error window to appear.

When launching, neoRECORDER 7 retrieves information from all devices (drives) and sends ATAPI devices ATAPI commands and SCSI devices SCSI commands based on the Windows registry information.

In the case above, ATAPI devices are recognized as SCSI devices due to the IDE controller, so the information the drive sends in response to the neoRECORDER 7 SCSI command is not returned to neoRECORDER 7, but instead to the OS file. Hence, the OS receives an undefined command from the device and an error occurs in the SCSIPORT.SYS.

Uninstall the VIA IDE Miniport Driver.

1. Download the IDE Miniport Driver from the VIA Website.
2. Launch the installer.
3. Click [Next] on the "Welcome" window.
4. Select [Uninstall] on the "Select Components" windows, then click [Next].
5. Follow the rest of the Wizard instructions, then restart Windows when uninstallation is complete.
   You can also solve the problem by downloading and installing the 4in1 Driver from the VIA Website and using it instead of the Windows standard IDE controller.

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The screen freezes neoRECORDER 7 is launched or it does not launch properly when a USB removable card reader is connected to the PC.

This occurs when the exchange of commands between removable devices, such as card readers, and neoRECORDER 7 is not executed properly while neoRECORDER 7 is verifying the buses (adapters) at launching. In normal situations, the device would respond to the neoRECORDER 7 command, but when there is no response, the screen freezes.

Devices such as card readers are not supported by neoRECORDER 7, but since DVD-RAM drives are supported, all removable devices are verified at launching.

This problem is fixed using one of the following methods. neoRECORDER 7 should launch properly, because it is not verifying the removable devices.

1. Disable [Removable Drive] under the [Drive Check Settings] in the neoRECORDER 7 Options.
2. Disconnect all card readers and other removable devices, except the DVD-RAM drive, before launching neoRECORDER 7.

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I get a message asking me to insert a disc into Drive X (drive letter) when I launch neoRECORDER 7.

We have confirmed this problem and we are currently trying to solve it. Please check the Updaters page for the release of the patch to fix this problem.

You can launch neoRECORDER 7 by repeatedly clicking the [Cancel] button.

Before you quit neoRECORDER 7, if you select the Desktop in the Explorer window, this error will not occur the next time you launch neoRECORDER 7.

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[Windows 2000 & XP] I cannot launch neoRECORDER 7 on a computer with a nForce2 chipset motherboard. I get a blue error window.

This is caused by the NVIDIA IDE SW Driver.

neoRECORDER 7 scans the buses for drives when launching. If you have the NVIDIA IDE SW Driver installed on your computer, all ATAPI drives, such as writable DVD, CD-RW and CD-ROM drives, are recognized as SCSI drives by Windows. This causes the computer to freeze or a blue error window to appear.

When launching, neoRECORDER 7 retrieves information from all devices (drives) and sends ATAPI devices ATAPI commands and SCSI devices SCSI commands based on the Windows registry information.

In the case above, ATAPI devices are recognized as SCSI devices due to the IDE controller, so the information the drive sends in response to the neoRECORDER 7 SCSI command is not returned to neoRECORDER 7, but instead to the OS file. Hence, the OS receives an undefined command from the device and an error occurs in the SCSIPORT.SYS.

Confirm the Windows standard hard disk controller. Exchange the IDE SW Driver for the Windows standard driver using the following procedure, and relaunch neoRECORDER 7 again.
Note: The following procedure is the standard procedure for changing the driver. You may not be able to use this procedure on some computers. In this case, contact the computer or parts manufacturer for more details.

1. Open the Device Manager.
2. Double click on [NVIDIA nForce (TM) IDE Controller] to display the property window.
3. Click on the [Driver] tab.
4. Click on the [Update Driver] button.
5. Enable [Install from a list or specific location] on the Hardware Update Wizard that appears, then click [Next].
   * Under Windows 2000, enable [Display a list of the known drivers for this device so that I can choose a specific driver].
6. Enable [Don't search. I will choose the driver to install], then click [Next].
   * This window does not appear in Windows 2000.
7. Select [Standard Dual Channel PCI IDE Controller] from the list, then click [Next].
8. Restart Windows when installation is complete, then launch neoRECORDER 7.
   When installing or reinstalling uninstalled NVIDIA drivers, click [No] when you are asked, "Do you want to install the NVIDIA IDE SW driver?"
   

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When I launch neoRECORDER 7, I get a message that "a new device was added" and that I should restart Windows.

This error message appears when you first launch neoRECORDER 7 after you installed it. When neoRECORDER 7 is installed, a BHA driver is installed as the CD/DVD drive driver, so when you first launch the software the CD/DVD drives are recognized for the first time. Click [Yes] and restart Windows.

If this message appears the next time you launch neoRECORDER 7 and the drive is not recognized, check whether there is a [!] or a [X] on the drive icon in the Device Manager. If so, use the following procedure to check whether the drive is being recognized properly.

1. Uninstall neoRECORDER 7 using [Add/Remove Programs] in the Control Panel.
2. Check whether the neoRECORDER 7 folder is still in the Programs folder. If it is, delete it.
3. Open the Device Manager and delete the CD/DVD drive.
4. Restart Windows. The drive you deleted in step 3 will be recognized again.
5. Reinstall neoRECORDER 7 and update it to the latest version by selecting [Updater Information] in the Help menu, or by downloading the latest version from the Updater page.
6. Launch neoRECORDER 7 and the message will appear telling you that "a new device was added."
7. Click [Yes] and restart Windows.
8. Launch neoRECORDER 7.

If the problem persists, contact the Support with details of the CD/DVD drive, maker, model and connection interface.

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[Windows 98 SE & XP] The windows are not displayed properly, e.g. the buttons are black or the windows are broken.

The problem may be in your computer settings.

We have not been able to confirm this problem, but we have had a few inquiries. The following procedures may solve the problem.

1. Try changing the hardware accelerator settings.
   1. Double click [System] in the Control Panels.
   2. Click the [Performance] tab in the System Properties window.
   3. Click the [Graphics] button under Advanced Settings.
   4. Adjust the [Hardware Accelerator] setting and see if the window appears properly.
2. Reinstall or update the display driver.
   * For more details regarding reinstalling the driver and driver version, contact the computer manufacturer or the graphics card manufacturer.
3. If you are using Windows XP, check that the compatibility mode is not set to Windows 2000 using the following procedure.
   1. Right click on the application shortcut, then select [Properties] from the pop-up menu.
   2. Select the [Compatibility] tab.
   3. If the [Run this program in compatible mode for] option is enabled (checked), disable (uncheck) it.
   4. Click [OK], then try launching neoRECORDER 7 again.

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[Windows 2000 & XP] When I try to launch the software, a blue screen appears for an instant, then Windows restarts automatically.

There may be conflict between driver files when launching the software causing the blue screen to appear.

The cause of this problem can be deduced by the error that appears when the blue screen appears. Windows is configured to automatically restart when the blue screen appears, so you cannot confirm the error message.

Use the following method to confirm the error that is causing the blue screen to appear. Contact Support with the details of the error message, so we can help you solve the problem. Note: MedioStream Support does not provide telephone support.

1. Right click on [My Computer] icon on the desktop, then select [Properties] from the contextual pop-up menu. (You can also open the same window by double clicking on the [System] icon in [Control Panel].)
2. Click the [Advanced] tab of the System Properties window
3. Click the [Settings] button under "Startup and Recovery".
4. Disable (uncheck) the "Automatically restart" option under "System failure".
5. Click [OK].
6. Try launching the application again. If the blue screen appears, take a note of the error message that appears, like the examples below.
   
   Example 1:
   dvd_2k.sys Pagefault in nonpage area
   stop:0x00000050(0xF2B5D000,0x00000000,0xF78AF3A6,0x00000000)
   dvd_2k.sys address F78AF3A6 base at F78AF000, Datestamp
   3d48e12a
   
   Example 2:
   *** STOP:0x000000BE (0xA0001000, 0x059F6121, 0x8047301C, 0x0000000A)
   An attempt was made to write to read-only memory.
   This driver may be at fault : SCSIPORT.SYS

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[Windows 2000 & XP] I cannot launch neoRECORDER 7 on a computer with an ATA extension board. I get a blue error screen.

The ATA device may possibly be recognized as a virtual-SCSI device.

If an ATAPI drive (e.g. writable DVD, CD-RW or CD-ROM) is connected to the computer via an ATA extension board, or a mother board extension ATA bus (e.g. RAID bus), the drive is recognized as a virtual-SCSI drive by Windows.

neoRECORDER 7 verifies host adapters (buses) while launching and recognizes any connected writable DVD, CD-RW or CD-ROM drives. It retrieves information from each of the connected devices (drives) based on the information in the Windows registry. An ATAPI command to an ATAPI device, a SCSI command to a SCSI device.

In this case, the IDE controller causes the ATAPI device to be recognized as a SCSI device, so neoRECORDER 7 sends the device a SCSI command. The correct command is not received from the ATAPI device causing an unexpected error in "SYSIPORT.SYS".

If neoRECORDER 7 recognizes an ATAPI drive as a SCSI drive, this process is inhibited and causing the system to freeze and a blue screen to appear.

Error example
*** STOP:0x000000BE (0xA0001000, 0x059F6121, 0x8047301C, 0x0000000A)
An attempt was made to write to read-only memory.
This driver may be at fault : SCSIPORT.SYS
To fix the problem, do not connect the drive to the ATA extension board, but directly to the standard motherboard ATA bus. If you have an extension ATA bus connected to the motherboard, follow the manual to connect the drive to the standard ATA bus.

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[Windows 2000 & XP] When I try to launch neoRECORDER 7, the computer freezes and I get a blue screen with an error message that says something is wrong with the "mmc_2k.sys" file.

The "mmc_2k.sys" file is the cause of the problem and an error message similar to the one below may appear.

---Error example---
A problem has been detected and windows has been shut down
to prevent damage to your computer.
The problem seems to be caused by the following file:
mmc_2k.sys
------------------------

This file is included in third-party writing software. Use the following method to solve the problem.

1. If you have other third-party writing software installed on your computer, uninstall them all.
2. After you have uninstalled them, check that the drivers have been deleted properly. First, Open "Folder Options" in the "Control Panel".
3. Enable the "Show hidden files and folders" option under the "View" tab.
4. Search for the "mmc_2k.sys" file
5. Once you have found the file, right click on the file name and select "Rename" from the contextual pop-up menu.
6. Put a "1" after the file name, e.g. "mmc_2k.sys1".
7. Restart Windows. The file should not be read at startup and you should be able to launch the neoRECORDER 7 without any problems.

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[Windows 2000 & XP] When I try to launch neoRECORDER 7, the computer freezes and I get a blue screen with an error message that says something is wrong with the "dvd_2k.sys" file.

The "dvd_2k.sys" file may be running and causing a blue screen to appear when launching neoRECORDER 7. An error message similar to the one below may appear.

---Error example---
dvd_2k.sys Pagefault in nonpage area
stop:0x00000050(0xF2B5D000,0x00000000,0xF78AF3A6,0x00000000)
dvd_2k.sys address F78AF3A6 base at F78AF000, Datestamp
3d48e12a
------------------------

This file is included in third-party writing software, e.g. Roxio DirectCD. Use the following method to solve the problem.

1. If you have other third-party writing software installed on your computer, uninstall them all.
2. After you have uninstalled them, check that the drivers have been deleted properly. First, Open "Folder Options" in the "Control Panel".
3. Enable the "Show hidden files and folders" option under the "View" tab.
4. Search for the "dvd_2k.sys" file.
5. Once you have found the file, right click on the file name and select "Rename" from the contextual pop-up menu.
6. Put a "1" after the file name, e.g. "dvd_2k.sys1".
7. Restart Windows. The file should not be read at startup and you should be able to launch the neoRECORDER 7 without any problems.

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