Can I create a CD Extra disc that includes CD Text?

You cannot include CD Text when creating a CD Extra. You must record in DAO to record CD Text. But when recording the audio files onto a CD Extra disc, you must record in TAO. There are no plans currently to support recording CD Text in TAO, but you can use the following method to add CD Text after you have finished recording a CD Extra disc.

1. Create the CD Extra disc.
2. Create the CD Text.
3. Copy the disc you created in step 1 in DAO with the CD Text.

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Disc rescue fails and the message "this disc cannot be rescued" appears.

You can logically restore a disc using any drive with the Disc Rescue function, but you can physically restore a disc using a drive that supports this function only. Check your drive's documents for more details on the functions it supports.

Only TAO CDs can be rescued. Other types, such as audio CDs and DAO CDs, cannot be rescued.

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How do I recover data I accidentally erased from a CD-RW/DVD-RW/DVD+RW?

Unfortunately, you cannot recover the data you erased from a CD-RW/DVD-RW/DVD+RW using neoRECORDER 7. Consult a professional computer technician who may be able to help you recover the data.

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I cannot play an AutoPlay CD disc on my standard audio CD player.

An AutoPlay CD is one which contains audio (MP3, WAV, etc.) files along with neoRECORDER Player. This type of CD is intended for use on PCs only. If you want to create a standard audio CD, use the procedure for an audio CD not an AutoPlay CD.

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I get an error when I select [Updater Information] in the [Help] menu.

Have you completed the Internet settings in Options properly?

1. Open the Options window by clicking the [Options] button on the tool bar, or on the Wizard.
2. Click on the [Internet Settings] tab.
3. Check the settings and make changes where necessary. Select [Use default settings] to use the Windows default Internet settings. If you select [Use Proxy the Server], check the details with your provider.

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[Windows 98] The ASPI Reset Tool does not work as in the explanation.

Try the following method. This method requires you to replace standard ASPI Manager ("wnaspi32.dll" and "apix.vxd") files under Windows 98 using the System File Checker. You will require the Windows 98 or 98 SE system CD-ROM for this method. (If your computer only came with a recovery CD-ROM, you do not need it.)

1. Open [Start] -> [Programs] -> [Accessories] -> [System Tools] -> [System Information]. The Microsoft System Information window opens.
2. Select [Tools] -> [System File Checker] from the menu bar. The System File Checker window opens. (You can also open this window by selecting [Start] -> [Run]. Enter "sfc" and click [OK].)
3. Enable [Extract one file from the installer disc]. Enter "wnaspi32.dll" in the field, then click [Start].
4. Insert the system CD-ROM in the drive. Specify the [Win98] folder on the system CD-ROM under [Restore from]. (If you only have a recovery disc, enter "c:\windows\options\cabs".) Click [OK]. Specify "C:WINDOWS\SYSTEM" in the [Save file in] field.
5. A window appears asking you if you want to backup the file currently in the system. Click [OK].
6. Once processing is complete click [Yes] to restart your computer.
7. Repeat the above procedure for the [apix.vxd] file. Enter "apix.vxd" in the System File Checker, then click [Start].
8. Specify the [Win98] folder on the system CD-ROM under [Restore from]. (If you only have a recovery disc, enter "c:\windows\options\cabs".) Click [OK]. Specify "C:WINDOWS\SYSTEM\IOSUBSYS" in the [Save file in] field.
9. A window appears asking you if you want to backup the file currently in the system. Click [OK].
10. Once processing is complete click [Yes] to restart your computer.
    
    Note: This method will work on most computers. If it does not work, contact your computer's maker and tell them you want to replace the "wnaspi32.dll" and "apix.vxd" files.

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Can I use an image file created with neoRECORDER with other CD-writing software and vice versa?

Image files created with neoRECORDER are composed of the following physical block structures:

• MODE1: 2048 bite/sector or 2352 bit/sector
• MODE2: 2336 bite/sector or 2352 bit/sector

You may use the image files with other writing software if the physical block structures are compatible and vice versa.

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How may I set a CueSheet?

You cannot manually set a CueSheet. neoRECORDER contains this functionality.

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Does neoRECORDER support 90-minute discs, CD-single sized discs or discs of various shapes?

neoRECORDER itself has no restrictions as to the type of disc on which you record. As long as the drive can retrieve the disc information, you should be able to use the disc. However, MedioStream has not verified the use of 90-minute discs, CD-single sized discs or discs of various shapes with neoRECORDER.

CD-single sized discs and discs of various shapes may slip while they are spinning in the drive causing them to jam the drive. We recommend that you check if the maker lists any restrictions on the type of disc that can be used with the drive.

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[Windows Me] The ASPI Reset Tool does not work as in the explanation.

Try the following method. This method requires you to replace the CAB files ("wnaspi32.dll" and "apix.vxd") under Windows Me using the System File Checker. You will require the Windows Me system CD-ROM for this method. (If your computer only came with a recovery CD-ROM, you do not need it.)

1. Open [Start] -> [Programs] -> [Accessories] -> [System Tools] -> [System Information]. The Microsoft Help Support window opens.
2. Select [Tools] -> [System Configuration Utility] from the menu bar. The System Configuration Utility window opens. (You can also open this window by selecting [Start] -> [Run]. Enter "msconfig" and click [OK].)
3. Click the [Extract file] button.
4. Enter "wnaspi32.dll" in the field, then click [Start].
5. Enter "C:\WINDOWS\OPTIONS\INSTALL" (the path of the CAB file) in the [Restore from] field.
   * This path may be in the drop down list when you click the arrow to the right of this field.
   * If the file cannot be found using the above path, insert the Windows Me System CD-ROM in the drive and select the [Win9x] folder.
6. Enter "C:\WINDOWS\SYSTEM" in the [Save file in] field to save "wnaspi32.dll", then click [OK].
7. A window appears asking you if you want to backup the file currently in the system. Click [OK].
8. Repeat the above procedure for the [apix.vxd] file. Enter "apix.vxd" as the file to be extracted in the System Configuration Utility, then click [Start].
9. Enter "C:\WINDOWS\OPTIONS\INSTALL" in the [Restore from] field.
   * This path may be in the drop down list when you click the arrow to the right of this field.
   * If the file cannot be found using the above path, insert the Windows Me System CD-ROM in the drive and select the [Win9x] folder.
10. Enter "C:WINDOWS\SYSTEM\IOSUBSYS" in the [Save file in] field to save "apix.vxd", then click [OK].
11. A window appears asking you if you want to backup the file currently in the system. Click [OK].
12. Once processing is complete click [Yes] to restart your computer.
    
    Note: This method will work on most computers. If it does not work, contact your computer's maker and tell them you want to replace the "wnaspi32.dll" and "apix.vxd" files.

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I cannot erase a CD-R/DVD-R/DVD+R disc.

"Write Once" discs cannot be erased. You can erase data recorded onto rewritable discs, such as CD-RW, DDCD-RW, or DVD-RW/+RW discs.

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[Windows 98] neoRECORDER 7 is not stable.

If you get a message while recording, the computer freezes while recording, or a Windows unexpected error message appears, neoRECORDER 7 may be unstable for one of the following reasons.

1. Check your drive connections and settings, especially if you are using a USB drive. Having multiple devices, especially devices using the same interface type (e.g. SCSI), connected to your computer may cause data transfer to be unstable. Try disconnecting all other devices.
2. Do you have any third-party writing software installed on your computer? There may be conflict with the ASPI Manager. Uninstall all third-party writing software.
3. The ASPI Manager may be unstable.
   The ASPI Manager is the system file that communicates between the software and the hardware. neoRECORDER 7 uses the Windows standard ASPI Manager under Windows 98. If you have 3rd-party hardware software or drivers installed on your computer, the Windows standard ASPI Manager may have been overwritten when that software was installed. Reset the ASPI Manager using the ASPI Reset tool. If you could not reset the ASPI Manager using the Reset tool, try this method.
4. Do you have any programs running in the background, e.g. virus checker or system agents? These types of programs are automatically launched when you startup Windows and are always running in the background. They may affect recording, so try exiting these programs then try recording again.
   
   You can turn off background programs using the following method, so they do not automatically launch when you startup Windows. You can use the same method to turn them on again later.
   
   Select [Run] from the [Start] menu to launch the System Configuration Utility. Enter "msconfig" in the "name" area and click [OK]. Under the [Startup] tab, uncheck "neoCLIP" and other running background software, then reboot the system.
5. The disc you are using may not be compatible with the recording drive. Try using a brand of disc recommended by the drive maker. Check the maker's website or user's manual for more details on disc compatibility.
6. Have you got the latest drive firmware installed?
   The firmware is the program that is written on the drive itself that controls the drive functionality. You can check the drive firmware version in neoRECORDER 7 under the [Drive Settings] tab in the Options Properties window.
   
   Check the firmware version. If there is a newer version, please update it. Check your drive manufacturer's website for more details.
7. Are you using a power saver function?
   Please deactivate this function while recording.
   An error may occur during recording if you have enabled the Windows power saver function. Open the [Power Management] window from the Control Panel. Set the [Turn off hard disks] or [Turn off monitor] options under the [Power Schemes] tab to [Never].
8. Other
   Updating the software itself can improve it's performance. Try updating to the latest version of neoRECORDER 7.

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[Windows Me] neoRECORDER 7 is not stable.

If you get a message while recording, the computer freezes while recording, or a Windows unexpected error message appears, neoRECORDER 7 may be unstable for one of the following reasons.

1. Check your drive connections and settings. Having multiple devices, especially devices using the same interface type (e.g. SCSI), connected to your computer may cause data transfer to be unstable. Try disconnecting all other devices
2. Do you have any third-party writing software installed on your computer? There may be conflict with the ASPI Manager. Uninstall all third-party writing software.
3. The ASPI Manager may be unstable.
   The ASPI Manager is the system file that communicates between the software and the hardware. neoRECORDER 7 uses the Windows standard ASPI Manager under Windows Me. If you have third-party hardware software or drivers installed on your computer, the Windows standard ASPI Manager may have been overwritten when that software was installed. Reset the ASPI Manager using the ASPI Reset tool. If you could not reset the ASPI Manager using the Reset tool, try this method.
4. Do you have any programs running in the background, e.g. virus checker or system agents? These types of programs are automatically launched when you startup Windows and are always running in the background. They may affect recording, so try exiting these programs then try recording again.
   
   You can turn off background programs using the following method, so they do not automatically launch when you startup Windows. You can use the same method to turn them on again later.
   
   Select [Run] from the [Start] menu to launch the System Configuration Utility. Enter "msconfig" in the "name" area and click [OK]. Under the [Startup] tab, uncheck "neoCLIP" and other running background software, then reboot the system.
5. The disc you are using may not be compatible with the recording drive. Try using a brand of disc recommended by the drive maker. Check the maker's website or user's manual for more details on disc compatibility.
6. Have you got the latest drive firmware installed?
   The firmware is the program that is written on the drive itself that controls the drive functionality. You can check the drive firmware version in neoRECORDER 7 under the [Drive Settings] tab in the Options Properties window.
   
   Check the firmware version. If there is a newer version, please update it. Check your drive manufacturer's website for more details.
7. Are you using a power saver function?
   Please deactivate this function while recording.
   An error may occur during recording if you have enabled the Windows power saver function. Open the [Power Management] window from the Control Panel. Set the [Turn off hard disks] or [Turn off monitor] options under the [Power Schemes] tab to [Never].
8. Other
   Updating the software itself can improve it's performance. Try updating to the latest version of neoRECORDER 7.

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[Windows 2000] neoRECORDER 7 is not stable.

If you get a message while recording, the computer freezes while recording, or a Windows unexpected error message appears, neoRECORDER 7 may be unstable for one of the following reasons.

1. Check your drive connections and settings. Having multiple devices, especially devices using the same interface type (e.g. SCSI), connected to your computer may cause data transfer to be unstable. Try disconnecting all other devices.
2. Do you have any third-party writing software installed on your computer? There may be conflict with the ASPI Manager. Uninstall all third-party writing software.
3. The ASPI Manager may be unstable.
   The ASPI Manager is the system file that communicates between the software and the hardware. neoRECORDER 7 does not use the Windows standard ASPI Manager under Windows 2000, but if you have third-party hardware software or drivers installed with third-party ASPI Managers installed in your system, your computer may be unstable. Use this method to check whether you have third-party ASPI Managers installed in your system.
4. Do you have any programs running in the background, e.g. virus checker or system agents? These types of programs are automatically launched when you startup Windows and are always running in the background. They may affect recording, so try exiting these programs then try recording again.
5. The disc you are using may not be compatible with the recording drive. Try using a brand of disc recommended by the drive maker. Check the maker's website or user's manual for more details on disc compatibility.
6. Have you got the latest drive firmware installed?
   The firmware is the program that is written on the drive itself that controls the drive functionality. You can check the drive firmware version in neoRECORDER 7 under the [Drive Settings] tab in the Options Properties window.
   
   Check the firmware version. If there is a newer version, please update it. Check your drive manufacturer's website for more details.
7. Are you using a power saver function?
   Please deactivate this function while recording.
   An error may occur during recording if you have enabled the Windows power saver function. Open the [Power Management] window from the Control Panel. Set the [Turn off hard disks] or [Turn off monitor] options under the [Power Schemes] tab to [Never].
8. Other
   Updating the software itself can improve it's performance. Try updating to the latest version of neoRECORDER 7.

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[Windows 2000 & XP] The ASPI Reset Tool does not work as in the explanation.

Use one of the following methods that corresponds to your operating system to confirm the ASPI Manager: Windows 2000 or Windows XP.

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[Windows XP] neoRECORDER 7 is not stable.

If you get a message while recording, the computer freezes while recording, or a Windows unexpected error message appears, neoRECORDER 7 may be unstable for one of the following reasons.

1. Check your drive connections and settings. Having multiple devices, especially devices using the same interface type (e.g. USB), connected to your computer may cause data transfer to be unstable. Try disconnecting all other devices.
2. Do you have any third-party writing software installed on your computer? There may be conflict with the ASPI Manager. Uninstall all third-party writing software.
3. The ASPI Manager may be unstable.
   The ASPI Manager is the system file that communicates between the software and the hardware. neoRECORDER 7 does not use the Windows standard ASPI Manager under Windows XP, but if you have third-party hardware software or drivers installed with third-party ASPI Managers installed in your system, your computer may be unstable. Use this method to check whether you have third-party ASPI Managers installed in your system.
4. Do you have any programs running in the background, e.g. virus checker or system agents? These types of programs are automatically launched when you startup Windows and are always running in the background. They may affect recording, so try exiting these programs then try recording again.
   
   You can turn off background programs using the following method, so they do not automatically launch when you startup Windows. You can use the same method to turn them on again later.
   
   Select [Run] from the [Start] menu to launch the System Configuration Utility. Enter "msconfig" in the "name" area and click [OK]. Under the [Startup] tab, uncheck "neoCLIP" and other running background programs, then reboot the system.
5. The disc you are using may not be compatible with the recording drive. Try using a brand of disc recommended by the drive maker. Check the maker's website or user's manual for more details on disc compatibility.
6. Have you got the latest drive firmware installed?
   The firmware is the program that is written on the drive itself that controls the drive functionality. You can check the drive firmware version in neoRECORDER 7 under the [Drive Settings] tab in the Options Properties window.
   
   Check the firmware version. If there is a newer version, please update it. Check your drive manufacturer's website for more details.
7. Do you have the Windows XP recording option enabled? Click here for details on how to disable this option.
8. Is the Compatibility Mode set correctly? Use the following method to check this setting.
   1. Right click on the neoRECORDER 7 shortcut on the Desktop or in the Start menu.
   2. Select [Properties] from the menu.
   3. Click on the [Compatibility] tab.
   4. Check if [Run this program in compatibility mode for] is enabled (checked) under [Compatibility mode]. If so, you can select a suitable OS from the pull-down menu below [Run this program in compatibility mode for].
   5. Either select [Windows NT/2000], or disable (uncheck) this setting.
   6. Click [OK] to apply the changes, then launch neoRECORDER 7 again.
9. Are you using a power saver function?
   Please deactivate this function while recording.
   An error may occur during recording if you have enabled the Windows power saver function. Open the [Power Management] window from the Control Panel. Set the [Turn off hard disks] or [Turn off monitor] options under the [Power Schemes] tab to [Never].
10. Other
    Updating the software itself can improve it's performance. Try updating to the latest version of neoRECORDER 7.

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